Frequently Asked Questions
Everything you need to know about your notwoways experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Clearpay in select regions.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our support team, but we cannot guarantee changes once the item has reached the packing stage.
Do you restock items that are sold out?
Many of our releases are limited edition and will not be restocked. However, we occasionally bring back core staples. We recommend signing up for our newsletter to receive notifications on restocks and new drops.
How do I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your delivery's progress.